During our online checkout process, you can either select for collection or delivery.
Orders for collection will be fulfilled by your chosen store which you can select at the checkout.
Orders for delivery will be fulfilled from our warehouse. You can select a chosen delivery date with our booking calendar at the checkout. If your order contains trims, these will arrive in a separate delivery. We aim for this delivery to be on the same day as the rest of your order but this may not always be the case. If you ordered our Luxury products they will be delivered within 3-5 working days. Orders to remote postcodes are unable to select a delivery date and these orders will be delivered within 7-10 working days.
You will receive emails to confirm your order and delivery status where applicable. You can also check the progress of your order via our tracking page and in your online account called “My Account”.
We recommend scheduling your delivery before your project commences to ensure you have everything you need and are happy with your purchase before work begins.
Delivery methods and timescales:
1. Standard Delivery (You can choose a delivery date between Monday and Friday during the checkout) – the charge for this delivery option is as follows:
1.1 Free of charge on orders of £300 or more on our Retail website and £200 or more on our Trade website
1.2 £25 on orders under £300 and over 20kg
1.3 £12 on orders under 20kg
2. Sample Delivery – postage free of charge and we’ll aim to deliver all sample orders within 3 working days from your order date.
3. We also offer a ‘Store Collection’ method. Store collection is free of charge on all orders. Once your order has been placed online it will be sent to your chosen store for processing. Within 7 working days, we’ll update you via email and in your online account when it’s ready for collection. You may also receive a call from the store. Store collection is not available on sample, PayPal or IFC orders, or on orders containing selected products due to their size/weight.
Some of our products are ordered specially for you so they will take longer – the length of time is dependent on the supplier.
Not all products are available for collection, this will be detailed on the relevant product pages and during the checkout.
Additional costs for delivery to remote areas in the UK and outside of the UK:
Delivery of an order is completed when we deliver the ordered products to the address you gave us or to a carrier organised by you or you collect them from us; and products are your responsibility from that time.